Terms & Conditions

By purchasing tickets, you (the Purchaser) agree to be bound by the Terms & Conditions of sale specified herein and any other provision as may be specified from time to time.

  1. KL JAMM will be held from 26th to 28th April 2019 at Malaysia International Trade and Exhibition Centre (MITEC), Kuala Lumpur, Malaysia.
  2. The festival organizer is Music Unlimited International Sdn. Bhd. (“MUI” and/or “Festival Organizer”).
  3. Prices are quoted in Ringgit Malaysia.
  4. All tickets are in zones, whereby seats are free seating in the respective zones.
  5. All tickets are sold by Tickethotline International Sdn. Bhd. (“Ticket Hotline”) for and on behalf of the Festival Organizer. All orders are subject to availability and acceptance at kljamm.com and by Ticket Hotline.
  6. Tickets sold shall be issued by E-Ticket, whereby the E-Ticket can be printed by the Purchaser. Please be informed that E-Ticket are issued with a unique QR code that will be checked by a QR code reader upon entry to the concert venue. After the QR code has been read the ticket CANNOT be used again. Admission shall only be allowed to the first holder of the ticket that is presented for scanning. Any attempt to present the ticket or a copy of it again, regardless of who presents the ticket, will be disregarded, and entry shall be refused.
  7. 1 ticket admits 1 person only. For the avoidance of doubt ticket each individual requires 1 ticket, irrespective of age.
  8. No admission for infants and children under the age of 7 years old.
  9. No exchange, cancellation, refund, transfer and/or resale allowed once ticket is sold.
  10. Complimentary tickets shall not be resold or offered for sale.  The Festival Organizer and/or Ticket Hotline reserve the right to confiscate those complimentary tickets.
  11. You will be refused entry and your ticket will be cancelled without compensation if your ticket is purchased from an unauthorized ticket seller.
  12. Lost or damaged tickets will NOT be entertained. Tickets will not be replaced or reissued, even if you have proof of purchase.
  13. The organizer reserves the right to revise event time, seat zones.
  14. Audience will be allowed to enter the respective concert venues starting from 30 mins before the start of the concert.
  15. Strictly NO consumption of food and beverages inside the hall before, during and/or after the concert.
  16. Strictly NO photography, video and/or audio recording (including live streaming on social media) of any kind is allowed during this performance.
  17. Latecomers cannot be admitted until a suitable break during the event.
  18. All ticket holders may be subject to body/bag checks at all entry points into the hall.
  19. The Purchase and/or Ticket Holder voluntarily assumes all risk and danger incidental to the concert whether occurring prior to, during or subsequent to the actual concert, including any death, personal injury, loss, damage or liability.

In the event of cancellation, REFUND of the Face Value (the price printed on the E-Ticket) of all tickets purchased shall be made within 14 days of official notice of cancellation (if any) by the organizer. Notwithstanding this, Ticket Holders are required to produce the official receipt issued by Ticket Hotline in good condition to be eligible to claim for the refund. For the avoidance of doubt Refund shall be for the Face Value of the Ticket only – all charges including but not limited to ticket processing and handling fees are not refun